Privacy Policy

This Privacy Policy describes how Velora ("the site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit our site, use our services, make a purchase on velora-norden.store or velora-co.store, or otherwise communicate with us (collectively, the "Services"). In this policy, "you" and "your" refer to the user of the Services, whether you are a customer, a site visitor, or any other individual whose information we have collected pursuant to this policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this policy, please do not use or access our Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The current version will be posted on our site along with an updated date.

How We Collect and Use Your Personal Data To provide our Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us. In addition to the specific uses described below, we may use this information to communicate with you, provide our Services, comply with our legal obligations, and protect our rights and the rights of our users.

What Personal Information We Collect The types of personal information we collect depend on your interaction with our site. We collect the following data directly from you:

• Basic contact details such as name, address, phone number, and email address
• Order information such as name, billing and shipping address, payment confirmation, and phone number
• Account information such as username, password, and security questions
• Purchase information such as items you view, add to cart, or to your wishlist
• Customer support information you provide when communicating with our team

Information Collected via Cookies We automatically collect certain information about your interaction with our Services ("Usage Data") using cookies, pixels, and similar technologies. This data may include information about your device, browser, network connection, IP address, and browsing activity on our site.

Most browsers accept cookies by default. You can configure your browser to reject or delete cookies, but this may affect your browsing experience and limit certain features of the site.

Information Received from Third Parties We may receive information about you from third parties, including service providers such as Shopify and payment processors that collect your payment information to process and fulfill your orders. When you visit our site, open our emails, or interact with our advertisements, tracking technologies may automatically collect certain information. All information received from third parties is handled in accordance with this policy.

How We Use Your Personal Information We use your personal information for the following purposes:

• Providing our products and services, including payment processing, order fulfillment, and managing your customer account
• Marketing and advertising, to send you relevant offers and information about our books and child development
• Security and fraud prevention, to detect and prevent potentially fraudulent or abusive activity
• Customer communication, to provide support and continuously improve our Services

How We Disclose Your Personal Information In certain cases, we may share your personal information with third parties, including service providers (for IT management, payment processing, customer service, and shipping), business and marketing partners such as Shopify, as well as relevant authorities when required by law. We do not sell your personal information to third parties.

Children's Data Our Services are intended for parents and legal guardians, not directly for children. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their data, please contact us at murphy@velora-norden.store to request its deletion.

Security and Retention of Your Information We take appropriate measures to protect your personal information. However, no security measure is completely foolproof and we cannot guarantee absolute security. The retention period for your data depends on several factors, including the need to comply with our legal obligations and to process your orders.

Your Rights Depending on your place of residence, you may have the following rights: access to your data, rectification or deletion, restriction of processing, data portability, and withdrawal of consent. Depending on your jurisdiction, these rights may be governed by regulations such as the GDPR (European Union), the UK GDPR, the Swiss Federal Data Protection Act (FADP), Canada's PIPEDA, the California Consumer Privacy Act (CCPA), or other applicable local data protection laws.

You can unsubscribe from our marketing emails at any time via the unsubscribe link included in our communications. To exercise your rights, please contact us at murphy@velora-norden.store. We will respond to your request within a reasonable timeframe.

International Users Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States or other countries where our service providers operate. For data transfers from the European Economic Area, United Kingdom, or Switzerland, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

Contact For any questions regarding our data protection practices or to exercise your rights, please contact us at: murphy@velora-norden.store